Cooler Depot wants you to be thrilled and satisfied with your new purchase however, if item arrives to customer broken or damaged when third party company delivers, Customer MUST take picture of damaged pallet, refuse the delivery and contact Cooler Depot USA immediately. Cooler Depot will resend you a brand new unit again.
If you open the items box and you plug the unit in and it does not work contact Cooler Depot and we will give the customer an option of fixing with mechanic or exchange for same new unit. If you see the unit damaged inside when open the item box, immediately contact Cooler Depot and you will be asked to send us 2 pictures; a picture of the item in its pallet when received & a second picture of the item opened and shows damage. After we receive the pictures we will give the customer an option of fixing the damaged part or exchange for same new unit. When you want to exchange damaged item for new one, item MUST be put on pallet and boxed up again; Once item is boxed up and on pallet, Customer must send picture to Cooler Depot to confirm the pick up to do the exchange.
When Cooler Depot delivers any equipment to the customer, Cooler Depot pays the third party delivery company a charge of $200.00 if delivered in West Coast of the U.S and a charge of $290.00 if delivered in the East Coast of the U.S.
If customer wants to return an item for any reason (For example:don't like it, defective, damaged after use, broken but not refused the freight, etc reasons) and customer is located in the west coast, they must pay Cooler Depot a restocking fee of 25% and the one way return delivery fee of $200.00, The total fees for west coast return is 25%+delivery fee. If you are located in the east Cost of the U.S, The restocking fee is 25% and the one way return delivery fee of $290.00, the total east cost return fees will be 25%+delivery fee for one pallet. The amount for the fees will be deducted from the refund, Once the item gets back then refund will be done. Items can NOT be returned if customer has physically had unit for more than 15 days. Customize equipment can NOT be returned. Example: Hood, Chinese wok, Fried ice machine, Slush machines, Trailer and Display Shelf.
Do not discard any packaging or pallets until you have inspected and tested unit. If you qualify for a return, the shipping company requires that you place the item back in it's original packaging and strapped and secured to the pallet. This is required for the return pick up and your cooperation is greatly appreciated. We are unable to provide any packaging service for you. It is your responsibility to have the package ready for pick up and return.
By purchasing from cooler depot, you the customer ACCEPTS to all the terms and conditions place by Cooler Depot USA.
We DO NOT accept Returns or Refunds for all Clearance products
We DO NOT accept Returns or Refunds for all used products.
All of the refund requests must be signed by the warehouse, the manager, and the accounting, and will only be processed the next business day after submission.
Within 15 days, customer is allowed to exchange.
Pay full amount of the second one, we take it back to check if it has been used or it is brand new.
A. If it has been used, 50% restocking fee will be applied.
B. 25% charge for opening the box
C. 10% charge for not opening the box
If you see the product title have nsf ，the item is nsf certified.
If you see the product title without nsf, the item do not nsf certified.
For all picked up orders, please bring the invoice with your photo ID.
Customer pick-ups are typically left in the original vendor packaging for safer transport to your home. You are responsible for inspecting all pick-up items and noting any external signs of damage to our dock team member prior to Cooler Depot assisting you in loading them into your vehicle. If you pick up an item that has an imperfection or concealed damage, it is your responsibility to return the item to Cooler Depot for servicing or exchange.
Cooler Depot is not responsible for securing merchandise in your vehicle.
Cooler Depot is not responsible for any negligence, transport damage, vehicle damage, vehicle accidents, or personal injuries in connection with your pick up or return of merchandise.
Sincerely, Cooler Depot USA